Where are Faust products manufactured?

Faust furniture is produced and assembled at our workshop and factory in Huglfing, Germany, in the foothills of the Alps. Here we manufacture all custom linoleum table tops, produce additional accessories, and some table legs. Special elements, for example welded metal table legs, are made at partner workshops. Read more in our About and Our Materials section.

Where can I see Faust products?

Faust products are made on-demand to customer preferences. We do not have a physical showroom, on site or elsewhere. You can explore our extensive range of products on the Faust website.

• What locations do Faust ship to?

We currently ship to: Germany, Belgium, Luxembourg, Austria, Switzerland, The Netherlands, United Kingdom, and some regions in France. If your country is not listed here, please contact us directly at info [ at ] faustlinoleum [ dot ] co [ dot ] uk.

How much does the delivery cost?

Delivery times and costs can be found on our Shipping & Handling page.

How long does delivery take?

Delivery times and costs can be found on our Shipping & Handling page. Each Faust order follows a procedure: After an order is placed via our online configurator, Faust’s furniture experts will assess it. After payment is received, the order is then put into production and shipped according to our inhouse delivery schedule. Specific delivery dates can be requested if necessary. If the production of your order is delayed due to any unforeseen circumstances, you will be notified by email.

Can I collect my order at the Faust warehouse?

You can collect your order in our London warehouse in Walthamstow. For further details please contact us at info [ at ] faustlinoleum [ dot ] co [ dot ] uk before placing your order.

How will my parcel be delivered?

Your order is delivered directly from our London-based warehouse to you. This not only reduces our costs for transportation and logistics but also gives us full control over ensuring that your table arrives safely and with minimal packaging.

Please note: This service is currently only available within the M25 motorway. If you are located outside this area, please contact us at info [ at ] faustlinoleum [ dot ] co [ dot ] uk before placing your order.

Some small packages, spare parts, small accessories, single frames and trestles, may be shipped by our delivery partners.

How do I track the status of my order?

If you prepay by bank transfer for your order, you will receive an order confirmation, a further email notification when we’ve received your payment and your order enters production, and another when it is ready for shipment. If PayPal is chosen, you will receive an order confirmation on payment and a delivery notification.

Can I change my delivery address or delivery date?

It is possible to correct a delivery address or delivery date by contacting us at versand [ at ] faustlinoleum [ dot ] de before or shortly after receipt of a delivery notification. It is not possible to change a delivery address or date from 24 hours prior to the scheduled delivery.

Should I check my order when it arrives?

When your delivery arrives, please do check that the packaging is intact and that the products are complete and in good condition. Your Faust driver will be happy to assist you in checking your order.

Do products arrive assembled?

Product specifications will indicate whether your order requires assembly. If so, an instruction manual with a step-by-step guide will be supplied. Faust products are designed to be simple to install with few or no tools at all.

Do you offer assistance with delivery and assembly?

In most cases, if additional assistance is needed, our drivers are willing to assist in bringing items indoors or upstairs for a small tip.

Faust drivers can unpack products, verify that objects are in good condition, and collect the packaging materials for return to Faust (this is especially significant for certain reusable packaging).

Our products are easy to assemble with few or no tools needed. Our drivers are happy to assist with the assembly of objects if asked.

In situations where delivery and assembly may require special attention, please notify us in advance so that we can offer adequate assistance.

Where can I find installation instructions or fact sheets for my products?

If your product requires assembly, instruction will be delivered together with your order. Assembly instructions are also available to download on each of the Faust website product pages.

Can I disassemble and then reassemble Faust furniture?

Yes, you can assemble and disassemble your Faust furniture as you need to. Our fittings and connecting systems are robust and designed to be used.

Do you have a price list?

No. As each linoleum table top is custom-made, pricing varies from size to size. The pricing for each individual element is displayed on our configurator and a final calculation for a product is shown before an order is placed. 

How do you calculate the price of a product?

We price fairly and we take pride in offering excellent quality for good value. Our pricing model is based on adequate compensation of our staff, production costs, sourcing our materials in responsible ways, investing in infrastructure, and building a business that is sustainable. Our direct distribution and our efficient production system mean that we are able to offer a high quality product at a competitive price. We believe in transparency in all aspects of our business, including pricing.

Do you hold seasonal sales or promotions?

Faust doesn’t service physical retail stores or distribution warehouses. Orders are custom-made, assembled and dispatched from our factory in Huglfing and sent directly to our customers. By avoiding intermediaries, Faust is able to deliver high-quality furniture at an honest price all year long. As our furniture is made to order, we do not hold stock. Faust does not hold seasonal sales as we do not have inventory to be cleared.

Can I get a discount for a large order?

Some large orders may be subject to a discretionary discount. Please email us for inquiries.

What payment options do you offer?

• Bank transfer: You'll receive our bank details after placing your order.
• PayPal: Secure and fast online payment.
• Invoice: Available only for public institutions, payable after delivery.

Please see our Payment Methods page for detailed information.

I need a proforma invoice

All customers requiring a proforma invoice may request one at checkout. The proforma will be emailed within 24 hours.

Can I make an order by phone?

Unfortunately, we do not accept phone orders. However, if you need assistance with placing an online order our customer care team will be happy to help and can be contacted by email: info [ at ] faustlinoleum [ dot ] co [ dot ] uk or telephone: +44 7966 724 728.

How can I report an issue?

To report any problem with your order, please contact our customer care team at info [ at ] faustlinoleum [ dot ] co [ dot ] uk with photographic evidence and a detailed description of the concern. We will review your information and respond as quickly as possible.   
If the order has arrived via a delivery partner (such as DHL, GLS) please add “I accept with reservation” on the delivery note and say why. Then please contact us at info [ at ] faustlinoleum [ dot ] co [ dot ] uk.

Can I cancel or make changes to my order after it has been placed?

Custom-made table tops enter production once we have received payment. Until that point, it is possible to make modifications or cancel the order. Please notify our customer service by telephone or via email: info [ at ] faustlinoleum [ dot ] co [ dot ] uk about your decision. After payment has been received and production begun, your table top order cannot be cancelled. Small changes may still be possible – please contact us as soon as possible with your request.

Can I return my order?

All Faust table tops and some of our table frames are custom-made according to customer specifications. Therefore, Faust cannot offer refunds or exchanges once the order has been placed.

Non-customised items can be returned to Faust. If you're unsure whether your item qualifies, please contact our customer service team.

How do I know the availability of products?

All materials and colours offered on our website are available and ready for production in our factory. Any exceptions will be clearly indicated online. Or, in the unlikely instance of a material or product becoming unavailable after an order is placed, the customer will be notified by email.

How do I know which table is best for my purpose?

While most of our table stands are adaptable to various scenarios – from private to business, and from home to office – some are specifically tailored to meet certain requirements. If you’re unsure about which solution suits your needs best, don’t hesitate to contact our customer care team. We’re here to assist you in configuring the perfect table for your specific requirements.

What are the ideal table measurements I should consider?

Our configurator contains advice on choosing the correct table top shape and size for your requirements and space. Please contact our customer care team should you need further advice.

How can I create a larger table configuration?

For configurations even bigger than those available through our table configurator, we recommend contacting our customer service for assistance. The DIN Plus Table is particularly well suited for large setups.

Can Faust produce special designs?

Faust can offer a number of solutions, beyond those available on our configurator, for special projects. These may include custom table top shapes, specific cut-outs, tailored cable management options, or special powder-coating colors. Please contact our customer care team with your request.

For a special table top shape please send a DXF and PDF 1:1 outline drawing with your message.

How stable is my table?

All Faust table tops are stable. This is because we carefully select the right core material for each design. You can contact our customer care for more information or visit our Edge Detailing Masterclass.

Should I opt for linoleum on both sides of a table top?

In general, it is not necessary to coat both sides of the table top with linoleum. In some cases, however, it is still done willingly: On a height adjustable table the bottom of the table can be visible, therefore adding matching linoleum improves the table’s overall appearance. For design flexibility and variation: If you intend to refresh the appearance of the table or create a different colour scheme in a room, a table top with two different linoleum surfaces offers variety. Should this use be desired, it is important to note that only table tops that do not require permanent attachment to a frame or legs can be considered.

Can I use linoleum as a countertop in my kitchen?

Yes, you can use linoleum as a countertop of your kitchen. Be aware that while linoleum is a durable surface that withstands the rigours of daily life, like many other natural materials, it is susceptible to damage from intense heat, moisture, or acid and needs to be protected accordingly. Be sure to protect your surface when needed with cutting boards and trivets.

You can configure your countertop using our table top configurator. For custom shapes or cut-outs for sinks and hobs, please send a 1:1 DXF and PDF outline drawing with your request.

Can I receive a material sample set?

We offer a free sample set to all our customers to help in the selection of materials and colours. Each set includes all available shades of linoleum and oak wood veneer, ​along with two solid table top samples: one in plywood with a 25° edge profile, and one with an oak edge.

Sample sets are shipped within 1-2 days. Order your free set here.

Why should I choose a linoleum surface for my table?

Linoleum is a sustainable material made from natural and renewable raw ingredients. It excels in its unique combination of durability and visual appeal. The surface is soft, warm to the touch, and deeply tactile. Naturally anti-microbial and antistatic, it resists dust and dirt, staying hygienic and clean. Its quiet, low-maintenance character makes it well-suited for everyday use in living spaces like work spaces, dining rooms, or home offices. Over time, linoleum develops a beautiful patina, gaining character and individuality. Available in a wide range of rich, deep colours, linoleum tables, table tops and occasional furniture, easily adapt to your interior project.

Where does Faust source its materials?

Faust works with carefully selected suppliers who share our commitment to responsible manufacturing and help us deliver consistently high-quality products at accessible prices. We work with locally-based suppliers where possible. All our material partners are located within the EU.

We aim to be as transparent as possible about where we source our raw materials, how we make our products, and the ethical and environmental impacts of our manufacturing and distribution processes. Read more in Our Materials section.

Do you produce linoleum at Faust?

Linoleum is produced by Swiss company Forbo Flooring Systems, a long-standing partner with whom we share a commitment to realising the full potential and beauty of linoleum.

Is it possible to have white linoleum?

Linoleum is made from linseed oil, pine rosin, wood flour and limestone. Each of these ingredients has a naturally warm colour. Even when adding white pigment, it is not possible to override the natural tones of the original materials to achieve a brilliant white. Therefore it is not available. Colours 4176 Mushroom and 4177 Vapour are often used as alternatives to brilliant white.

What should I know about linoleum’s natural look?

Linoleum is made from natural raw materials (linseed oil, natural pine rosin, wood flour and limestone). Therefore, minor inclusions or subtle colour changes cannot be completely avoided in the final product. Faust removes any large contaminations that might be considered faults at the point of production. But minor inclusions are a recurring and natural feature of linoleum and therefore unavoidable. If your linoleum furniture features some small inclusions we encourage our customers to recognise these as a natural feature, like the grain of a wood, rather than fault. Read about the typical properties of Forbo furniture linoleum here.

My new linoleum furniture has an unfamiliar aroma, what is it?

Due to the materials used in the production of linoleum, linseed oil specifically, the material has a delicate aroma that is often first detected when unpacking your product. However, this aroma will quickly disappear.

My linoleum has a yellow hue, why? 

During the maturing process, a yellowish colour develops on the surface of the linoleum (known as ‘drying room yellow’). It is especially visible on lighter shades. This is an entirely normal and natural phenomenon of linoleum, and the yellow hue disappears quickly after the product is exposed to direct natural light. This yellowing may occur again if the surface is covered with monitors, mouse pads, and similar items but can again be quickly reversed by exposing the area to direct sunlight. ‘Drying room yellow’ cannot be removed by cleaning, only exposure to direct sunlight will remedy the issue.

Do Faust surfaces change over time?

Our linoleum and wood veneer, like all natural materials, can age and alter over time developing a rich patina and unique character.

Over time, Pure Linoleum – which contains no added pigments – may naturally darken. This is due to the wood flour in its composition, which ages similarly to solid wood. It is an excellent choice for those who admire the beauty of naturally-aged materials.

Does linoleum have a finish?

Yes. Forbo Furniture Linoleum comes with a pre-applied water-based protective layer. This helps improve durability and provides resistance to scratches and stains. It contributes to the overall aesthetic appeal of the linoleum, offering a smooth and finished surface.

How should I clean the linoleum surfaces?

Faust furniture is characterised by beautifully natural and hard-wearing surfaces that benefit from regular care. To make this simple for our customers, we’ve developed a CARE Kit for both routine cleaning and occasional nourishment. For detailed maintenance information, please visit our dedicated Care and Maintenance page.

Can I repair linoleum surfaces?

In case of a damaged linoleum surface please contact our customer care team with images of the damaged surface. Please include a visual size reference so our team can evaluate the issue and suggest the best option for you. Typically, this service is offered at no cost. But under certain circumstances we may need to send you a quote. In these cases, the quote will be based on cost price. Faust does not profit from this service.

Are spare parts available?

Spare parts can be purchased from the Spare Parts & Care page and easily replaced with few or no tools needed. Repairing Faust furniture extends its longevity, benefitting the owner and creating a more sustainable environment.

Which designers do Faust work with?

Faust has collaborated with a number of leading international designers, including Keiji Takeuchi, Michel Charlot, Daniel Lorch and BIG-GAME studio to create a collection of functional and timeless contemporary furniture and home and office accessories. Read more about our designers here.

I am a designer, how can I submit a proposal?

We are open to receiving ideas and initiating new collaborations with designers. We are happy to receive submissions that align with Faust’s core values and production methods. Please contact us: info [ at ] faustlinoleum [ dot ] co [ dot ] uk. While we strive to respond promptly, we will also carefully evaluate each proposal before replying.

Where can I find press information about Faust?

For any press material contact us at info [ at ] faustlinoleum [ dot ] co [ dot ] uk.