Shipping & Handling
Direct distribution
Your order is delivered directly from our London warehouse to you. This not only reduces our costs for transportation and logistics but also gives us full control over ensuring that your table arrives safely and with minimal packaging.
Please note: This service is currently only available within the M25 motorway. If you are located outside this area, please contact us at
Some small packages, spare parts, small accessories, single frames and trestles, may be shipped by our delivery partners.
Shipping costs and exceptions
| Weight | Parcel and courier service | Delivery by Faust |
|---|---|---|
| < 1 kg | £4.00 | |
| 1 – 7.99 kg | £12.00 | |
| < 50 kg | £45.00 | £45.00 |
| 50 – 99.99 kg | £0.90/kg | £0.90/kg |
| > 100 kg | £0.80/kg | £0.80/kg |
Deliveries are made on working days, Monday to Friday. Standard delivery is to the curbside.
Spare parts, small accessories, single frames and trestles, may be shipped by our delivery partners. Shipping costs for these items are calculated as follows:
– First item: £ 30 (incl. 20% VAT)
– Each additional item: £ 12.50 (incl. 20% VAT)
Please note that delivery to remote locations may incur additional charges.
Collection Centers
You can collect your order in our London warehouse in Walthamstow. For further details please contact us at
Delivery times
Tables and table tops: 6 – 8 weeks
PLUSMINUS Shelving: 4 – 6 weeks
Items in stock and other products: 2 – 3 weeks
Order procedure
After an order is placed via our online configurator, Faust’s furniture experts will assess it. After payment is received, the order is then put into production and shipped according to our in-house delivery schedule.
Due to high demand, our current delivery times may be longer than normal. We appreciate your patience and understanding.
FAQs
Frequently asked questions about shipping, handling and assembly
How do I track the status of my order?
If you prepay by bank transfer for your order, you will receive an order confirmation, a further email notification when we’ve received your payment and your order enters production, and another when it is ready for shipment. If PayPal is chosen, you will receive an order confirmation on payment and a delivery notification.
Can I change my delivery address or delivery date?
It is possible to correct a delivery address or delivery date by contacting us at
Do products arrive assembled?
Product specifications will indicate whether your order requires assembly. If so, an instruction manual with a step-by-step guide will be supplied. Faust products are designed to be simple to install with few or no tools at all.
Do you offer assistance with delivery and assembly?
In most cases, if additional assistance is needed, our drivers are willing to assist in bringing items indoors or upstairs for a small tip.
Faust drivers can unpack products, verify that objects are in good condition, and collect the packaging materials for return to Faust (this is especially significant for certain reusable packaging).
Our products are easy to assemble with few or no tools needed. Our drivers are happy to assist with the assembly of objects if asked.
In situations where delivery and assembly may require special attention, please notify us in advance so that we can offer adequate assistance.